Privacy Statement

CogBrick respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

  • Personal details (such as name, email address, phone number, and shipping address)

  • Order and payment information (processed securely by third-party payment providers)

  • Device and browser information (IP address, cookies, usage data)

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Provide customer support and order updates

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

We do not sell or misuse customer data.

3. Payment & Third-Party Services

Payments are processed securely through trusted third-party payment providers.

CogBrick does not store full payment card details on its servers.

Third-party services may have their own privacy policies governing how they handle your information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze website traffic and usage patterns

  • Improve user experience

You may disable cookies through your browser settings, though some site features may not function properly.

5. Data Security

We implement reasonable administrative and technical measures to protect your personal information.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal and accounting obligations

7. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for certain data processing activities

Requests can be submitted by contacting our support team.

8. Children’s Privacy

CogBrick does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in practices or legal requirements.

Any updates will be posted on this page.

10. Contact Information

If you have questions regarding this Privacy Statement or how your data is handled, please contact us:

Email: support@cogbrick.com
Phone: +86 13088889732
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8, China Standard Time)

Business Address:
No. 497, 499 & 501, Mopan Street
Bohe Sub-district, Longquanyi District
Chengdu, Sichuan 610000
China