At CogBrick, we are committed to providing clear and transparent shipping information so customers know exactly what to expect when placing an order.

Please review the shipping details below before completing your purchase.

Shipping Destinations

CogBrick currently ships to the United States and selected international destinations.

If your country or region is not available at checkout, please contact our customer support team for assistance.

Shipping Origin

All orders are shipped from China.

This information is provided to ensure transparency regarding fulfillment location and delivery timelines.

Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

Delivery times are estimates and may vary due to customs clearance, local carrier handling, weather conditions, or peak shipping periods.

Shipping Methods & Tracking

• Orders are shipped via international logistics partners.

• A tracking number will be provided once the order has been dispatched.

• Tracking information may take 24–48 hours to become active after shipment.

Shipping Fees

• Shipping costs are clearly displayed at checkout before payment.

• Any applicable shipping charges are calculated based on destination and order details.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

• These charges are not included in the product price or shipping fee.

• Any customs-related charges are the responsibility of the customer.

CogBrick is not responsible for delays or additional costs caused by customs clearance procedures.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of checkout.

CogBrick is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If a package is returned due to address errors, additional shipping fees may apply for reshipment.

Undeliverable or Refused Shipments

If an order is refused by the customer or deemed undeliverable due to address issues or customs clearance:

• Return shipping and handling fees may be deducted from any applicable refund

• Refund eligibility will be evaluated according to our Returns & Refund Policy

Order Cancellation

• Orders may be canceled before shipment.

• Once an order has been shipped, cancellation is no longer possible.

Please refer to our Returns & Refund Policy for post-delivery return options.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: service@cogbrick.com
Phone: +86 13088889732
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8, China Standard Time)

Company Address:
No. 497, 499 & 501, Mopan Street
Bohe Sub-district, Longquanyi District
Chengdu, Sichuan 610000
China